At CMI Healthcare, we are committed to delivering healthcare services efficiently and professionally. As a healthcare service provider, most of our offerings consist of diagnostic packages, home healthcare services, consultations, and wellness programs rather than physical goods.

This Shipping Policy outlines how service fulfillment, appointment scheduling, report delivery, and any applicable product deliveries are handled.

Service Confirmation

Once an order is successfully placed through our website, customers will receive an order confirmation via email, SMS, WhatsApp, or phone call. Our team may contact you to verify booking details and coordinate the next steps for service delivery.

Appointment Scheduling

For health checkup packages, diagnostic services, home sample collection, nursing care, physiotherapy, doctor consultations, and other healthcare services, appointments are scheduled based on customer preference and service availability.

Appointment timing may vary depending on location, service requirements, healthcare professional availability, and operational conditions.

Home Sample Collection

For diagnostic and laboratory testing packages that include home sample collection, our trained healthcare professionals or authorized representatives will visit the registered address at the scheduled time.

Customers are requested to provide accurate address details and be available during the agreed appointment window to avoid delays or rescheduling.

Delivery of Reports

Diagnostic reports, health assessments, and related medical documents are generally delivered electronically through secure communication channels such as email or WhatsApp.

The delivery timeline for reports may vary depending on the type of test, package selected, and laboratory processing requirements.

Medical Equipment and Healthcare Supplies

In cases where medical equipment, healthcare supplies, or consumables are included as part of a service package, delivery arrangements will be communicated at the time of booking.

Delivery timelines may vary based on product availability, location, and logistical factors.

Service Coverage Areas

CMI Healthcare currently provides services only in selected operational areas. Certain services may not be available in all locations.

Before confirming an order, customers may contact our team to verify service availability within their area.

Delays and Unforeseen Circumstances

While we strive to ensure timely service delivery, delays may occasionally occur due to:

• Traffic conditions
• Weather disruptions
• Medical emergencies
• Public holidays
• Technical issues
• Staff availability
• Circumstances beyond our reasonable control

In such situations, our team will make every effort to inform customers and arrange an alternative appointment or delivery schedule.

Customer Responsibilities

To facilitate smooth service delivery, customers are requested to:

• Provide accurate contact and address information
• Ensure availability during scheduled appointments
• Follow any pre-test or pre-service instructions provided by our team
• Inform us promptly of any changes to booking details

Contact Us

If you have any questions regarding service fulfillment, appointment scheduling, report delivery, order status, or package-related inquiries, please contact CMI Healthcare through the contact information available on our website. Our support team will be happy to assist you and provide the necessary guidance regarding your healthcare services and bookings.