At CMI Healthcare, we are committed to delivering quality healthcare services with transparency and professionalism. This Refund and Returns Policy explains the circumstances under which refund requests may be considered for bookings made through our website or associated communication channels.

As our offerings primarily involve healthcare-related services, appointments, and scheduled healthcare support, traditional product return policies may not apply.

Refund Eligibility

Refund requests may be considered in situations where a booking cannot be fulfilled due to operational reasons, service unavailability, technical errors, or payment-related issues.

Requests will be reviewed based on the nature of the booking, the stage of service processing, and the information provided at the time of the request.

Non-Refundable Circumstances

Refunds may not be available in situations where:

• A scheduled appointment or booking has already been utilized.
• Service delivery has commenced.
• Required information provided during booking is inaccurate or incomplete.
• Delays or interruptions occur due to circumstances beyond reasonable control.
• The customer chooses not to proceed after service arrangements have been completed.

Each case may be reviewed individually to ensure fairness and transparency.

Duplicate or Incorrect Payments

If a customer is charged more than once for the same booking or an incorrect payment is processed due to a technical issue, a review may be conducted and an appropriate resolution will be provided after verification.

Refund Review Process

To request a refund, customers may contact our support team with relevant booking details and payment information. Once received, the request will be reviewed by the appropriate team.

Additional information may be requested to verify the transaction and assess eligibility.

Refund Processing Timeline

Approved refunds are generally processed through the original payment method used during the transaction. Processing times may vary depending on banking institutions, payment gateways, and financial service providers.

While we strive to process requests promptly, the actual credit timeline may vary based on third-party payment systems.

Policy Modifications

CMI Healthcare reserves the right to revise, modify, or update this Refund and Returns Policy at any time without prior notice. Updated versions will be published on this page and will become effective upon posting.

Contact Us

For any questions regarding this Refund and Returns Policy, customers may contact our support team through the contact information available on our website.